Norby Customer Support Tiers

Effective on January 1, 2023 the following support options and resources will be available based on your Norby subscription level.

Pro

  • Quarterly Strategy Session with Norby's Customer Success team.
    • Whatever you are trying to accomplish on Norby, we've got your back.
    • Each quarter we'll go over your business's goals and how Norby can help.
    • Industry trends, best practice tips, workflow consulting, and much more!
    • If you're on the Pro plan, look for details on setting this up in January!
  • Unlimited support, like no limits so that's why we said unlimited support.
    • Got a question? Submit a ticket or email us and we'll get back to you ASAP!
    • Not all who wander are lost, is that you? Great, you'll love our help center.
  • Monthly office hours with a Customer Success Specialist and Norby Community.
    • Once a month, drop in and get your questions answered in real time.

Growth & Starter

  • Whatever you are working on, we're here to help with our unlimited support.
    • Shoot us an email and we'll get back to you ASAP.
    • Have a question and can't find the answer? Submit a ticket and we're on it.
    • Each month we add new content to our help center, you've got full access.
  • Monthly office hours with a Customer Success Specialist and Norby Community.
    • Once a month, drop in and get your questions answered in real time.

Free


As we grow and scale Norby, our team's available bandwidth changes. In order to best serve our growing Norby community we will no longer offer email support for our free plan. However, you can still take advantage of these support resources:

    • In-depth product help guides via our help center.
    • Step-by-step instructions via our How to Norby video series.